A little help, every step.

Email support@eliafit.com with your order number, the item and your reason for returning or exchanging it. Include the size or style you would prefer for an exchange.

Wait for approval and return instructions before shipping anything. Exchanges follow the same eligibility rules; replacement items are sent after the authorized return is received and inspected.

Eligible items may be returned within 30 days of delivery. They must be unused, in their original condition, with original packaging and included accessories. Proof of purchase is required.

Exclusions include opened personal-care or hygiene products, personalized goods, gift cards and clearly marked final-sale items. See the full refund policy for all exclusions and applicable consumer rights.

Customers pay return shipping. There is no restocking fee. Original shipping charges and optional shipping protection are not refundable.

Keep your tracking receipt. Eliafit is not responsible for the return shipment until it reaches the authorized destination.

We notify you after inspecting the return. Approved refunds are issued to the original payment method within 10 business days, less disclosed non-refundable charges. Your bank or card provider may need additional time to post the credit.

Contact support promptly after delivery with your order number and clear photos or video. After verification, we arrange an appropriate replacement, refund or other remedy without return shipping charges.

Standard shipping is US$6.99 and free on orders of US$53.99 or more. Fast shipping is US$9.99. You pay the equivalent in your local currency at checkout.

Standard shipping usually arrives in 10–20 business days and Fast shipping in 8–15 business days. Timing can vary with carrier conditions, customs and local delivery. We ship to the countries and regions available at checkout.

Use the tracking link sent after fulfillment. Carrier scans may take time to appear after handoff. If your order ships in multiple packages, each shipment may have its own tracking information.

Missing tracking or concerned about a delay? Email your order number to support@eliafit.com so we can review the available records.

Contact support as soon as possible with your order number and the change needed. Changes or cancellation cannot be guaranteed once fulfillment has started. Check your shipping address carefully before ordering.

Available payment methods are shown at checkout for your order. Approved refunds are returned to the original payment method.

Check the measurements and size information on the individual product page; fit can vary between styles. If you need help, email the product link and the measurements you're comfortable sharing to support@eliafit.com.

Start with the outfit, coverage and silhouette you prefer. Compare each product's fabric, construction and size information before choosing. Our support team can help with questions about a specific style.