Shipping policy
Shipping Rates & Delivery Times
| Method | Cost | Estimated delivery |
|---|---|---|
| Standard Shipping | US$6.99 on orders under US$53.99 | 10–20 business days |
| Free Standard Shipping | Free on orders of US$53.99 or more | 10–20 business days |
| Fast Shipping | US$9.99 | 8–15 business days |
These rates apply to the United States, Australia, Canada, the United Kingdom and every other destination offered at checkout. If you shop in another currency, checkout charges the equivalent amount in that currency.
Delivery times are estimates counted in business days (Monday to Friday, excluding public holidays).
Order Processing
Orders are prepared before carrier handoff. The delivery estimate shown at checkout includes the shipping service currently available for the destination.
Available Destinations
We ship only to countries and regions offered by checkout. An unavailable destination cannot be selected for delivery.
Tracking
Tracking is sent after fulfillment when the shipment is ready for carrier updates. Carrier scans may take time to appear after handoff.
Split Shipments
Items from one order may arrive in separate packages. Each fulfilled shipment can receive its own tracking information.
Delays or Missing Packages
Carrier, customs, weather, and local delivery conditions can affect timing. Contact support when tracking is missing or a shipment appears delayed so the available records can be reviewed.
Address Accuracy
Customers are responsible for entering a complete and accurate delivery address. Contact support promptly if an address needs attention before fulfillment.
Support
Email support@eliafit.com with the order number and a description of the shipping question.